About us

We design the future

In 2013, Briskflow was founded with the future of the field service industry in mind. Our founders began the platform with Lead Management and Scheduling features. They soon recognized that providing scheduling only addressed a small segment of the needs for customers. There were great inefficiencies due to the paper and white board systems that were in place as the primary method for quoting, scheduling, invoicing and tracking.

The answer was to create an all-in-one platform that included scheduling and reporting through automated, bidirectional, live communication between the field and the back office. We determined that such a system could increase the revenue for our customers by providing cues for up-sell and cross-sell opportunities, optimizing operations and service calls, improving productivity, and ultimately improving both customer and employee satisfaction. This is what we delivered.

The flexibility we provide empowers our customers with the ability to match current business processes and automate gathering of information from the field to the back office. This automation increases productivity, customer satisfaction and revenue for our customers, taking the service experience to the next level – a vital step to grow your business.

When performance is measured, performance improves. When performance is measured and reported, the rate of improvement accelerates

Thomas Monson

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